Help

Your university or institution should provide guidance on how to access any training they offer through Epigeum. Please follow this guidance carefully.

In some cases, your university will enroll you directly in the training. Otherwise, your university will ask you to register an account. To register an account, open the user menu in the top-right corner and then choose “Register”.

When you register an account, you should receive a welcome email soon after. Please follow the account activation link in this email before logging in for the first time.

If you can't find the activation email in your Inbox, please check your Spam/Junk folder.

If you have lost your activation email, you can ask for it to be re-sent. Please follow the instructions at “Resend activation link?” on the login page.

NB: This information does not apply if you have registered via Single Sign-On (SSO).

Once you have registered an account, you will receive a welcome email with an one-off activation link. Please follow this activation link to activate your account. You will now be able to log in. Please open the user menu in the top-right corner of the screen and choose "Login".

SSO users: If your institutional subscription uses SSO, please enter your institutional email address in the login page and follow the link to your institutional login page.

If you cannot remember your password, please follow the “Forgot your password?” link from the “Login” page and fill in your details. You should receive an email with instructions to reset your password.

If you enter your password incorrectly too many times when logging in, your account may be locked. When this happens, you will receive an email with further instructions.

Your profile includes details such as your name, email address, and other profile details. Your university may have asked you to include information in the "institution-specific field" to help with their reporting.

You can update your profile at any time via the user menu:

1. Log in.
2. Open the user menu (top-right corner)
3. Select your name.
4. On the My Profile page, update your details, confirm your password, and hit Save.

Please note: You cannot update your email address yourself. If you need to update your email address, please contact Technical Support.

Your university may have provided you with one or more access tokens to give you free access to training content. These are 8-character strings, e.g. ababab35.

You can enter a token:

• when you first register an account via the registration page
• after logging in. Open the user menu (top-right) and then choose "Enter Token".

Adding a token to your account will provide you with free access to the programmes your university subscribes to.

You can add multiple tokens to your account if your university has provided them. These are 8-character strings, e.g. ababab35, that give access to training content.

You can enter a token after logging in. Open the user menu (top-right) and then choose "Enter Token".

Adding a token to your account will provide you with free access to the programmes your university subscribes to.

When you log in, you will land on the My Courses page, listing all the programmes you currently have access to. From here, choose a programme. To launch a module, click on the module title or click Launch.

The first screen of a module is typically the Welcome screen. To progress through a module, use the left and right arrows to move between pages. Alternatively, you can use the table of contents menu to navigate to a specific screen within the module.

Each module consists of a series of interactive exercises. These are for learning and practice purposes and the entries to these are not saved.

At the end of each module, there is either a 'completion statement' or a multiple choice quiz. In this case, your score is logged and available to university administrators via reporting. If you take this end of module quiz multiple times, only your highest score will be recorded

Most of our modules are assessed by an end of module multiple-choice quiz. If you achieve the pass score or higher, you have completed the module successfully.

If you do not pass the first time, or you wish to improve your score, you can take the quiz again. You have unlimited attempts. The system saves your highest score.